Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Buying
To place an order, browse the website, select the items you want to purchase, and add them to your shopping cart. Follow the checkout process, providing necessary information such as shipping address and payment details.
We accept major credit cards, including Visa, Mastercard and American Express. We also accept payment via PayPal, Apple Pay, and Google Pay.
Once your order is shipped, you should receive a tracking number. Use this number to track your order’s status on the shipping carrier’s website or through the e-commerce site’s order tracking feature.
Familiarise your self with the company’s returns policy before making a purchase. Understand the conditions for returning items, such as the timeframe for returns and any associated fees.
The returns policy can be found on the bottom of the website.
Shipping costs are typically calculated based on factors such as the destination, shipping method, and the weight/size of the package. Check the shipping information during the checkout process for details.
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and photos of the product. We will arrange for a refund as quickly as possible.
Yes you can however this must be done within 24 hours of the payment being received.
If you go down to the bottom of the website you will see a tab called Customer Help. Click on the tab and you will be able to message our Customer Services team.
Yes your personal information is kept confidential.
We are a reputable company that takes privacy seriously and we implement the correct measures to protect your data.
We use industry-standard encryption to protect your personal and financial information. We also do not share your information with third-party vendors.
Delivery times vary depending on the seller. We estimate that most deliveries should arrive within a week. However, for exact details, please contact the seller directly. Some sellers may provide tracking details, but this depends on each individual seller.
Tracking availability depends on the seller. Some sellers provide tracking details, while others may not. If tracking is available, you should receive the details from the seller. For more information, please contact the seller directly.
Once approved, your refund will take 5-10 working days to appear in your account.
Selling with GNO
Selling
- Click on “Set up a shop” on the homepage.
- Navigate to “Settings” and complete the following sections:
- Store: Enter your shop details.
- Payment: Set up where you will receive funds from sales.
- RMA (Return Merchandise Authorization): Define your returns policy.
- Shipping: Specify the shipping methods you will use.
- (Optional) You can also configure:
- Social Profile: Connect your shop to your social media accounts.
- Store SEO: Optimize your shop for better visibility in search results.
The monies will be available for you to withdraw 30 days after the order has been completed
You will earn 5% commission (excluding shipping) on all clothing and accessories.
Other categories may vary
Promote products and generate extra income
Affiliates
Affiliate marketing is a performance-based marketing strategy where individuals or companies (affiliates) earn a commission by promoting products or services of other companies (merchants).
Our affiliate program allows individuals to promote SHOP GNO products and earn commissions on referred sales. After registering as an affiliate, you will receive a unique referral link to share with your audience. shopgno.com
Anybody can join GNO as an affiliate – this should attract people who want to earn extra money on a part time basis or entrepreneurs who want to look at this as a full time opportunity.
All GNO user accounts include Affiliate Marketing.
Visit your GNO Dashboard and click Affiliates Help to configure and use your GNO Affiliates account.
Pay Per Sale (PPS): Earn a commission for each sale generated.
Team Override (TO ) Earn commission based on your teams performance.
Affiliate tracking is usually done through our unique tracking links or affiliate IDs assigned to each affiliate. When a user clicks on the affiliate link, cookies or other tracking mechanisms record the referral, ensuring the affiliate receives credit for any resulting sales or actions.
The GNO affiliate program is free to join.
GNO affiliates will get paid monthly directly into their bank account.
Yes the GNO affiliate scheme operates on a Global basis.
GNO will support all our affiliates totally by keeping in touch and providing regular updates on a weekly basis.
We want our affiliates to be the most successful in the world!
Simply fill out the application form, and our team will review your submission.
The monies will be available for you to withdraw 30 days after the order has been completed
You will earn 5% commission (excluding shipping) on all clothing and accessories. Other categories may vary.
General GNO FAQ's
General
GNO stands for Global Networking Opportunity
Our mission is to give anybody the opportunity to be able to
- Buy a variety of products at fair prices
- Be able to sell items on the GNO Auction platform
- Become a GNO Affiliate and have the opportunity to make money on a part time of full time basis
- Be able to sell items and products as a Seller on the GNO Marketplace as a Individual or Company
- Receive prizes opportunities and discounts in the form of rewards for being a GNO member
For a long time now most retailers and companies on the high street and online are too greedy and don’t care for their customers properly. Consistent price hikes and a greedy philosophy under the excuse of the Cost of Living Crisis are leaving people disillusioned and out of pocket.
GNO aims to change that.
Yes you can put them on our auction platform or directly onto the marketplace platform.
Yes on our Marketplace platform many people have the opportunity to set their own shop up and sell their own items or products so you will see lots of different individuals and shops or companies.
Yes the GNO shop sells a variety of different products which are usually brand new and discounted.
A small percentage of the profit that GNO makes from its own platform goes into the GNO Foundation to help various individuals or organisations. The foundation is completely transparent and we will keep the GNO Foundation page updated at all times.
Yes we charge small fees on our Auction platform but these fees are much less than sites like eBay – we realise the importance of our customers and members and we treat them accordingly.
Yes like the Auction platform we charge small fees however these will be cheaper than anywhere else.
By creating an account, you can enjoy a personalized shopping experience, track your orders, save your favourite products, and participate in our affiliate program to earn commissions on referrals.