Last updated: 24/03/26
1. Introduction
These Terms and Conditions (“Terms”) govern your use of https://shopgno.com (“Site”) and all related services including shopping, selling, auctions, and affiliate product access. By using the Site, you agree to these Terms.
2. About ShopGNO
ShopGNO is operated by GNO registered in United Kingdom.
Contact:
Email: hello@shopgno.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts.
4. Accounts
You agree to provide accurate information, maintain account security, and be responsible for all activity under your account. ShopGNO may suspend or terminate accounts at its discretion.
5. Services Overview
ShopGNO provides:
– Shop: Direct purchase of products
– Marketplace / Sell: Listing and selling items to other users
– Auctions: Bidding on items
– Affiliate Services: Third-party product access via links
We act primarily as a platform provider and may not always be the direct seller.
6. Buying (Shop)
– Products are subject to availability
– Prices are in GBP (£) unless otherwise stated
– Payment must be completed prior to order processing
– Delivery times are estimates
– Returns comply with UK consumer law
ShopGNO may cancel orders due to suspected fraud, pricing errors, or other reasons.
7. Selling / Marketplace Users
– You must have legal ownership or rights to sell listed products
– Descriptions must be accurate
– Sellers are responsible for shipping and customer service
– Sellers must comply with all laws, including taxes
– ShopGNO may remove listings or suspend sellers for violations
8. Auctions
– All bids are legally binding
– Highest bidder wins at auction close
– Sellers must honor winning bids
– ShopGNO may cancel auctions in cases of fraud, abuse, or error
– Disputes between buyers and sellers are the responsibility of the parties, though ShopGNO may assist
9. Affiliate Services
– Products accessed via affiliate links are subject to third-party terms
– ShopGNO may earn commissions on affiliate sales
– ShopGNO is not responsible for third-party product quality or delivery
10. Payments & Fees
– Payments are processed via approved third-party providers
– ShopGNO may charge fees for listing, transactions, or services
– Sellers are responsible for taxes on earnings
11. Shipping & Delivery
– Delivery times are estimates
– Responsibility for shipping depends on whether ShopGNO or the seller fulfills the order
– Risk passes to buyer upon delivery
– International customers are responsible for customs duties
12. Returns & Refunds
ShopGNO direct sales:
– 14-day return period applies
– Items must be unused and in original packaging
Marketplace / third-party sellers:
– Return policies vary
– Buyers must review seller-specific terms
– Digital and custom items may be non-refundable
13. Prohibited Items & Conduct
Users must not:
– List or sell illegal, counterfeit, or stolen goods
– Engage in fraud, bid manipulation, or abuse
– Misrepresent products or identities
– Infringe on intellectual property
14. Intellectual Property
All Site content is owned by ShopGNO or its licensors. Users may not copy, reproduce, or exploit content without written permission.
15. Platform Liability
ShopGNO is a platform provider and is not liable for:
– Buyer-seller disputes
– Product quality or legality
– Losses arising from transactions between users
16. Limitation of Liability
– Excludes indirect or consequential losses
– Total liability limited to the amount paid by the user
– Does not exclude statutory rights
17. Indemnification
Users agree to indemnify ShopGNO for claims arising from their misuse of the platform or breach of these Terms.
18. Account Suspension & Termination
– ShopGNO may suspend or terminate accounts for violation of Terms
– Suspended accounts may lose access to funds or listings
19. Governing Law
These Terms are governed by the laws of England and Wales.
20. Changes to Terms
ShopGNO may update these Terms at any time. Continued use of the Site constitutes acceptance.
21. Entire Agreement
These Terms, together with the Seller Agreement and any other legal notices on the Site, constitute the complete agreement between you and ShopGNO.
22. Contact Information
– Email: hello@shopgno.com
– Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ